Data protection
As part of this privacy policy, we would like to inform you about the nature, extent and purpose of the personal data collected, used and processed by us.
Personal data means all information that is directly or indirectly available to you personally. These include, for example, your name, address, e-mail address, online identifiers and user behavior if identified or identifiable by such information or actions.
We use SSL encryption on our website to protect your personal information and other confidential content (for example, when ordering through our contact form).
For questions about the collection, processing or use of your personal data, for information, correction, blocking or deletion of data and revocation if necessary. granted consent or objection to a particular data processing, please contact the following persons responsible.
I. Name and contact details of the responsible person
The responsible person within the meaning of Art. 4 No. 7 of the General Data Protection Regulation (DS-GVO), other data protection laws in force in the member states of the European Union as well as other data protection regulations is:
Rad & Tat
Mr. Michael shoe
Exterior Further Str. 3
D-90530 Wendelstein
Telephone: 09129/289111
Fax: 09129/289113
E-mail: support@swiss-support.com
II. Your rights
1.) Below we inform you about your rights regarding the personal data concerning you.
You have the right for free
- to request a confirmation as to whether personal data concerning you are being processed by us (Article 15 of the DS-GVO),
- to request information about your personal data processed by us (Art. 15 DS-GVO). In particular, you can provide information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of a Complaint right, the origin of your data, if they were not collected from us, as well as the existence of an automated decision-making including profiling and, if applicable. require meaningful information about their details,
- to demand without delay the correction of incorrect or completed personal data stored by us (Art. 16 DS-GVO),
- to request the deletion of your personal data stored by us, unless the processing is required to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal rights (Art 17 DS-GVO),
- to demand the restriction of the processing of your personal data, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject its deletion and we no longer need the data, but you to enforce, exercise or defend legal claims require or you have filed an objection against the processing in accordance with Art. 21 DS-GVO (Art. 18 DS-GVO),
- to receive your personal data provided to us in a structured, common and machine-readable format or to request the transfer to another person responsible (Art. 20 DS-GVO),
- to revoke your once given consent at any time to us. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.
2.) If you have the right to rectify, delete or restrict the processing to us, we are obliged to notify all recipients to whom your personal data has been disclosed of this rectification or deletion of the data or restriction of processing because, this proves to be impossible or is associated with a disproportionate effort. They continue to have the right to be informed about these recipients (Article 19 DS-GVO).
3.) You also have the right to complain to us by the data protection supervisory authority (https://www.datenschutz-bayern.de/) about the processing of your personal data by us (Art. 77 DS-GVO) ,
II. Provision of our website and creation of server log files
1.) In the merely informative use of our website, so if you do not register or otherwise provide us with information, we collect only the personal data that your browser transmits to our server. When you visit our website, we collect the following data that is technically necessary for us to display our website and to ensure the stability and security of our website:
- IP address
- Date and time of access
- Time zone difference to Greenwich Mean Time (GMT)
- Content of the requirement (concrete page)
- Access status / HTTP status code
- the amount of data transferred
- Website from which your request comes
- Websites that you call us
- Information about the browser type and version used
- Operating system and its interface
- Language and version of the browser software.
This general data and information is stored in the logfiles of our server only temporarily and separately from your personal data, which you may provide us with. to submit voluntarily. The data and information collected anonymously in the log files are only statistically evaluated by us with the aim of increasing data protection and data security in our company and ensuring an optimum level of protection for the personal data processed by us.
2.) The legal basis for data processing in connection with server log files is Art. 6 para. 1 p. 1 lit. f DS-GMO. The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In the case of the collection of data for the provision of the website, this is the case when the respective session is terminated by you.
The collection of data is mandatory for the provision and storage in log files for the operation of our website. Therefore, there is no way for you to object to this data processing.
IV. Use of cookies
1.) When using our website, we also use cookies. Cookies are small text files that are stored in your browser or browser and stored on the hard drive of your computer system.
With cookies we can improve the performance and offers of our website. Some cookies are absolutely necessary for the operation of our website. The cookies enable us
- make it easier for you to use our website and make our offers more effective and user-friendly,
- to recognize you on a subsequent visit to our website, so that you do not have to enter your access data again,
- temporarily store the goods you put into the virtual shopping cart,
- to allow access to protected areas of our website,
- to record previously entered texts so that they are not lost during a page update.
2.) We use two types of cookies on our website: session cookies and persistent cookies. Session cookies are temporary cookies that are stored on your computer system until you leave our website.
Session cookies store a so-called session ID, with which various requests from your browser can be assigned to a common session. The session cookies are deleted when you log out or close the browser.
Persistent cookies are stored on your hard drive until you delete them or the cookies have reached their respective expiration date. We use these persistent cookies to save your favorite settings on the website and to recognize you when you revisit our website.
3.) In addition to our own cookies, we also use so-called third-party cookies. These are third party providers such as Google, which also stores cookies on your computer system when you visit our website so that third parties can provide the services they offer. We will inform you separately about third-party cookies in this privacy policy.
4.) The legal basis for the processing of personal data using cookies is Article 6 (1) sentence 1 lit. f DS-GVO.
You can configure your browser settings to accept or reject third party cookies or all cookies individually. We point out that you may not be able to use all functions of our website if you deactivate the acceptance of cookies in your browser.
V. Support contact form / communication by e-mail
1.) You can always contact us via the support form provided by us. At the time of sending your message, the following data (mandatory fields) will be stored with us:
- name, e-mail address
- Date and time of dispatch, ticket number.
Alternatively, you can always contact us via the email address provided by us. In this case, only the personal data sent to us by e-mail will be stored.
2.) The legal basis for the processing of the data when using our support form or contacting us by e-mail is Art. 6 para. 1 p. 1 lit. f DS-GVO. If the processing serves the fulfillment of a contract or the performance of pre-contractual measures, Art. 6 para. 1 sentence 1 lit. b DS-GVO complementary legal basis for the processing of data.
3.) We use the data exclusively for answering your (support) request. We delete the data that arises in this context after the storage is no longer required, or limit the processing if there are statutory retention requirements. You can object to the processing at any time. Please direct your objection to the contact details given in section I. However, the correspondence can not be continued.
VI. Routine deletion and blocking of your personal data
We only process and store your personal data for the period of time necessary to achieve the purpose of the storage or as provided for by the European directive or regulatory authority or any other legislator in laws or regulations to which we are subject. If the purpose of the storage is omitted or if a storage period prescribed by the European Directive and / or regulatory authority expires, the personal data will be routinely and in accordance with the statutory provisions blocked or deleted, unless you have consented to an additional use of your data.
VII. OPPOSITION RIGHT (Art. 21 DS-GVO)
If, due to our predominant legitimate interest, we collect your personal data as part of a balance of interests in accordance with Art. 6 para. 1 sentence 1 lit. If you are processing DS-GVOs, you have the right, at any time and for reasons of your particular situation, to object to this processing for the future free of charge.
If we process your personal data in order to operate direct mail, you also have the right at all times to object to the processing for the purpose of such advertising for the future free of charge; this also applies to profiling insofar as it is associated with such direct mail.
Please direct your objection to the person named in I. (eg by e-mail).
As part of this privacy policy, we would like to inform you about the nature, extent and purpose of the personal data collected, used and processed by us.
Personal data means all information that is directly or indirectly available to you personally. These include, for example, your name, address, e-mail address, online identifiers and user behavior if identified or identifiable by such information or actions.
We use SSL encryption on our website to protect your personal information and other confidential content (for example, when ordering through our contact form).
For questions about the collection, processing or use of your personal data, for information, correction, blocking or deletion of data and revocation if necessary. granted consent or objection to a particular data processing, please contact the following persons responsible.
I. Name and contact details of the responsible person
The responsible person within the meaning of Art. 4 No. 7 of the General Data Protection Regulation (DS-GVO), other data protection laws in force in the member states of the European Union as well as other data protection regulations is:
Rad & Tat
Mr. Michael shoe
Exterior Further Str. 3
D-90530 Wendelstein
Telephone: 09129/289111
Fax: 09129/289113
E-mail: support@swiss-support.com
II. Your rights
1.) Below we inform you about your rights regarding the personal data concerning you.
You have the right for free
- to request a confirmation as to whether personal data concerning you are being processed by us (Article 15 of the DS-GVO),
- to request information about your personal data processed by us (Art. 15 DS-GVO). In particular, you can provide information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of a Complaint right, the origin of your data, if they were not collected from us, as well as the existence of an automated decision-making including profiling and, if applicable. require meaningful information about their details,
- to demand without delay the correction of incorrect or completed personal data stored by us (Art. 16 DS-GVO),
- to request the deletion of your personal data stored by us, unless the processing is required to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal rights (Art 17 DS-GVO),
- to demand the restriction of the processing of your personal data, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject its deletion and we no longer need the data, but you to enforce, exercise or defend legal claims require or you have filed an objection against the processing in accordance with Art. 21 DS-GVO (Art. 18 DS-GVO),
- to receive your personal data provided to us in a structured, common and machine-readable format or to request the transfer to another person responsible (Art. 20 DS-GVO),
- to revoke your once given consent at any time to us. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.
2.) If you have the right to rectify, delete or restrict the processing to us, we are obliged to notify all recipients to whom your personal data has been disclosed of this rectification or deletion of the data or restriction of processing because, this proves to be impossible or is associated with a disproportionate effort. They continue to have the right to be informed about these recipients (Article 19 DS-GVO).
3.) You also have the right to complain to us by the data protection supervisory authority (https://www.datenschutz-bayern.de/) about the processing of your personal data by us (Art. 77 DS-GVO) ,
II. Provision of our website and creation of server log files
1.) In the merely informative use of our website, so if you do not register or otherwise provide us with information, we collect only the personal data that your browser transmits to our server. When you visit our website, we collect the following data that is technically necessary for us to display our website and to ensure the stability and security of our website:
- IP address
- Date and time of access
- Time zone difference to Greenwich Mean Time (GMT)
- Content of the requirement (concrete page)
- Access status / HTTP status code
- the amount of data transferred
- Website from which your request comes
- Websites that you call us
- Information about the browser type and version used
- Operating system and its interface
- Language and version of the browser software.
This general data and information is stored in the logfiles of our server only temporarily and separately from your personal data, which you may provide us with. to submit voluntarily. The data and information collected anonymously in the log files are only statistically evaluated by us with the aim of increasing data protection and data security in our company and ensuring an optimum level of protection for the personal data processed by us.
2.) The legal basis for data processing in connection with server log files is Art. 6 para. 1 p. 1 lit. f DS-GMO. The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In the case of the collection of data for the provision of the website, this is the case when the respective session is terminated by you.
The collection of data is mandatory for the provision and storage in log files for the operation of our website. Therefore, there is no way for you to object to this data processing.
IV. Use of cookies
1.) When using our website, we also use cookies. Cookies are small text files that are stored in your browser or browser and stored on the hard drive of your computer system.
With cookies we can improve the performance and offers of our website. Some cookies are absolutely necessary for the operation of our website. The cookies enable us
- make it easier for you to use our website and make our offers more effective and user-friendly,
- to recognize you on a subsequent visit to our website, so that you do not have to enter your access data again,
- temporarily store the goods you put into the virtual shopping cart,
- to allow access to protected areas of our website,
- to record previously entered texts so that they are not lost during a page update.
2.) We use two types of cookies on our website: session cookies and persistent cookies. Session cookies are temporary cookies that are stored on your computer system until you leave our website.
Session cookies store a so-called session ID, with which various requests from your browser can be assigned to a common session. The session cookies are deleted when you log out or close the browser.
Persistent cookies are stored on your hard drive until you delete them or the cookies have reached their respective expiration date. We use these persistent cookies to save your favorite settings on the website and to recognize you when you revisit our website.
3.) In addition to our own cookies, we also use so-called third-party cookies. These are third party providers such as Google, which also stores cookies on your computer system when you visit our website so that third parties can provide the services they offer. We will inform you separately about third-party cookies in this privacy policy.
4.) The legal basis for the processing of personal data using cookies is Article 6 (1) sentence 1 lit. f DS-GVO.
You can configure your browser settings to accept or reject third party cookies or all cookies individually. We point out that you may not be able to use all functions of our website if you deactivate the acceptance of cookies in your browser.
V. Support contact form / communication by e-mail
1.) You can always contact us via the support form provided by us. At the time of sending your message, the following data (mandatory fields) will be stored with us:
- name, e-mail address
- Date and time of dispatch, ticket number.
Alternatively, you can always contact us via the email address provided by us. In this case, only the personal data sent to us by e-mail will be stored.
2.) The legal basis for the processing of the data when using our support form or contacting us by e-mail is Art. 6 para. 1 p. 1 lit. f DS-GVO. If the processing serves the fulfillment of a contract or the performance of pre-contractual measures, Art. 6 para. 1 sentence 1 lit. b DS-GVO complementary legal basis for the processing of data.
3.) We use the data exclusively for answering your (support) request. We delete the data that arises in this context after the storage is no longer required, or limit the processing if there are statutory retention requirements. You can object to the processing at any time. Please direct your objection to the contact details given in section I. However, the correspondence can not be continued.
VI. Routine deletion and blocking of your personal data
We only process and store your personal data for the period of time necessary to achieve the purpose of the storage or as provided for by the European directive or regulatory authority or any other legislator in laws or regulations to which we are subject. If the purpose of the storage is omitted or if a storage period prescribed by the European Directive and / or regulatory authority expires, the personal data will be routinely and in accordance with the statutory provisions blocked or deleted, unless you have consented to an additional use of your data.
VII. OPPOSITION RIGHT (Art. 21 DS-GVO)
If, due to our predominant legitimate interest, we collect your personal data as part of a balance of interests in accordance with Art. 6 para. 1 sentence 1 lit. If you are processing DS-GVOs, you have the right, at any time and for reasons of your particular situation, to object to this processing for the future free of charge.
If we process your personal data in order to operate direct mail, you also have the right at all times to object to the processing for the purpose of such advertising for the future free of charge; this also applies to profiling insofar as it is associated with such direct mail.
Please direct your objection to the person named in I. (eg by e-mail).